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Omni-channel contact centre unifying phone, web and app
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Data Management
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Customer Services
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Cyber Security
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Digital Transformation
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Innovation
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IT Team of the Year
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Omni-channel contact centre unifying phone, web and app
Sentiment analysis to spot at-risk residents early
Cyber-risk management cuts security vulnerabilities
Phishing simulation training that changed staff behaviour
Securing IoT sensors across a 15,000-home smart estate
A digital front door replacing paper forms across every service
Low-code apps letting housing officers build their own tools
Retiring legacy systems with a cloud-first platform strategy
3D-printed spare parts cutting repair turnaround times
An innovation fund turning staff ideas into working pilots
An in-house team that built a national award-winning app
Zero major outages across three consecutive years
Predictive AI for better customer experiences
A machine-learning model built on repairs, arrears and contact history that flags which customers are likely to need help before they get in touch. Advisors open the conversation already knowing the probable reason for the call.
Using geospatial data to prioritise stock condition surveys
Mapping stock condition against location data let surveyors target the highest-risk properties first.
Self-service repairs booking that residents actually use
A redesigned repairs booking flow is now the most-used channel, cutting call centre volume noticeably.
A security operations centre built for a housing provider’s scale
A purpose-built security operations centre gives round-the-clock visibility sized for the organisation’s risk.
Modernising repairs scheduling with a single digital platform
Repairs scheduling now runs through a single platform instead of three disconnected tools.
Partnering with a university on a modular homes trial
A university partnership is trialling modular homes designed with future residents in mind.
Upskilling the whole IT team through a structured academy
A structured academy is upskilling every member of the IT team, not just a few.
Automated data pipelines linking repairs, assets and finance
Automated pipelines now move data between repairs, assets and finance without a single manual export.
Transforming its repairs and maintenance with cutting-edge AI
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Putting its customers in control of their tenancies via omni-channel customer experiences
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The nightmare before Christmas – surviving and recovering from a cyber incident
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A mobile-first platform for surveyors working in the field
A mobile-first platform lets surveyors capture and submit findings straight from site.
Gamifying energy-saving behaviour across a whole estate
A gamified energy-saving challenge engaged residents across a whole estate at once.
Mentoring apprentices into permanent IT careers
A mentoring scheme is turning IT apprentices into permanent members of the team.
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