Four days on making housing data work harderData Matters 2026 is a four-day programme at The ICC Birmingham covering data quality, governance, integration and the practical work of turning housing information into decisions people trust.u003c/pu003enu003ch3u003eWho is it foru003c/h3u003enu003cpu003eHousing professionals, digital and IT leaders, data specialists and sector partners looking to improve how data is managed, governed and used across the sector.
Parkside Housing Trust is an established housing association delivering safe, affordable homes to communities across the country. It combines a strong customer ethos with digital innovation to streamline repairs, lettings and income management. The organisation works closely with partners and residents, so that every customer has a place they are proud to call home.
Pay360 delivers secure, omnichannel payment technology trusted across the public and housing sectors. From rent and service charges to one-off bills, its flexible platform gives tenants frictionless ways to pay online, by app and by phone, while giving providers reliable, real-time control of their income.
One of London’s largest housing associations, managing homes across the capital and the south east. Its technology programme centres on modernising repairs, asset data and the customer account.
Fairview Homes is a resident-focused housing provider committed to building thriving, sustainable neighbourhoods. By modernising legacy systems and joining up its data, it delivers faster, more reliable services to tenants. The organisation works closely with partners and residents, putting tenants at the heart of every decision it makes.
A Peterborough-based housing association managing homes across Cambridgeshire and the surrounding counties. Resident voice and multi-channel engagement drive its service design work.
Lakeside Homes is a resident-focused housing provider committed to building thriving, sustainable neighbourhoods. By modernising legacy systems and joining up its data, it delivers faster, more reliable services to tenants. The organisation works closely with partners and residents, putting tenants at the heart of every decision it makes.
A rural housing group operating across Herefordshire and Shropshire. Its IT function is known for its work on cyber resilience and for rebuilding services after a major security incident.
The largest affordable housing provider in the north west of England, with homes concentrated across Merseyside and Cheshire. Proactive monitoring and threat detection sit at the centre of its IT strategy.
Southbank Housing Trust is an established housing association delivering safe, affordable homes to communities across the country. It combines a strong customer ethos with digital innovation to streamline repairs, lettings and income management. The organisation works closely with partners and residents, so that every customer has a place they are proud to call home.
Oakwood Housing Group is a forward-thinking social housing provider managing thousands of affordable homes across the region. With a focus on data-driven services, it invests in modern technology to improve repairs, allocations and tenancy support. The organisation works closely with partners and residents, helping residents and their communities to thrive.
AI & Innovation
Artificial intelligence has moved from the conference stage to the day-to-day operations of housing providers. Data protection and accessibility are not optional extras — they have to be…
Housing Management Systems
The housing management system sits at the heart of a provider’s operations, touching almost every process. Data protection and accessibility are not optional extras — they have to…
AI & Innovation
Artificial intelligence has moved from the conference stage to the day-to-day operations of housing providers. Data protection and accessibility are not optional extras — they have to be…
Three days of keynotes and workshops on how AI, IoT, and data are transforming social housing operations across the UK.
Panel Speaker
Director of Housing Services, Southbank Housing Trust
Panel Speaker
Ryan Barker
Director of Housing Services, Southbank Housing Trust
Ryan Barker is director of housing services at Southbank Housing Trust, working at the intersection of technology and social housing. With a strong focus on data-driven services, Ryan helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Head of Performance and Insight, Ashford Homes
Panel Speaker
Sophie Bennett
Head of Performance and Insight, Ashford Homes
Sophie Bennett is head of performance and insight at Ashford Homes, working at the intersection of technology and social housing. With a strong focus on data-driven services, Sophie helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Head of Repairs and Maintenance, Elmtree Housing Association
Panel Speaker
Sarah Chapman
Head of Repairs and Maintenance, Elmtree Housing Association
Sarah Chapman is head of repairs and maintenance at Elmtree Housing Association, working at the intersection of technology and social housing. With a strong focus on data-driven services, Sarah helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Systems Architect, Brookhaven Housing Group
Panel Speaker
Claire Coleman
Systems Architect, Brookhaven Housing Group
Claire Coleman is systems architect at Brookhaven Housing Group, working at the intersection of technology and social housing. With a strong focus on data-driven services, Claire helps the organisation modernise operations and improve outcomes for residents.
Workshop Lead
IT Programme Manager, Fairview Homes
Workshop Lead
Emily Dawson
IT Programme Manager, Fairview Homes
Emily Dawson is it programme manager at Fairview Homes, working at the intersection of technology and social housing. With a strong focus on data-driven services, Emily helps the organisation modernise operations and improve outcomes for residents.
Workshop Lead
Head of Information Security, Clifton Housing Trust
Workshop Lead
Rebecca Fletcher
Head of Information Security, Clifton Housing Trust
Rebecca Fletcher is head of information security at Clifton Housing Trust, working at the intersection of technology and social housing. With a strong focus on data-driven services, Rebecca helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Director of Corporate Services, Highfield Housing Association
Panel Speaker
Charlotte Gardner
Director of Corporate Services, Highfield Housing Association
Charlotte Gardner is director of corporate services at Highfield Housing Association, working at the intersection of technology and social housing. With a strong focus on data-driven services, Charlotte helps the organisation modernise operations and improve outcomes for residents.
Keynote Speaker
Chief Executive, Westgate Housing Association
Keynote Speaker
Hannah Harrington
Chief Executive, Westgate Housing Association
Hannah Harrington is chief executive at Westgate Housing Association, working at the intersection of technology and social housing. With a strong focus on data-driven services, Hannah helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Head of Tenant Engagement, Lakeside Homes
Panel Speaker
Amelia Hayes
Head of Tenant Engagement, Lakeside Homes
Amelia Hayes is head of tenant engagement at Lakeside Homes, working at the intersection of technology and social housing. With a strong focus on data-driven services, Amelia helps the organisation modernise operations and improve outcomes for residents.
Keynote Speaker
Director of Data and Insight, Northgate Housing Group
Keynote Speaker
Olivia Jennings
Director of Data and Insight, Northgate Housing Group
Olivia Jennings is director of data and insight at Northgate Housing Group, working at the intersection of technology and social housing. With a strong focus on data-driven services, Olivia helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Head of Business Intelligence, Metropolitan Housing Trust
Panel Speaker
Grace Knight
Head of Business Intelligence, Metropolitan Housing Trust
Grace Knight is head of business intelligence at Metropolitan Housing Trust, working at the intersection of technology and social housing. With a strong focus on data-driven services, Grace helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Chief Information Officer, Greenfields Housing Association
Panel Speaker
Daniel Lambert
Chief Information Officer, Greenfields Housing Association
Daniel Lambert is chief information officer at Greenfields Housing Association, working at the intersection of technology and social housing. With a strong focus on data-driven services, Daniel helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Head of Data Governance, Crownfield Housing Group
Panel Speaker
Rachel Mitchell
Head of Data Governance, Crownfield Housing Group
Rachel Mitchell is head of data governance at Crownfield Housing Group, working at the intersection of technology and social housing. With a strong focus on data-driven services, Rachel helps the organisation modernise operations and improve outcomes for residents.
Workshop Lead
Head of Digital Transformation, Riverside Homes
Workshop Lead
Tom Morrison
Head of Digital Transformation, Riverside Homes
Tom Morrison is head of digital transformation at Riverside Homes, working at the intersection of technology and social housing. With a strong focus on data-driven services, Tom helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Data Analytics Manager, Oakwood Housing Group
Panel Speaker
James Newman
Data Analytics Manager, Oakwood Housing Group
James Newman is data analytics manager at Oakwood Housing Group, working at the intersection of technology and social housing. With a strong focus on data-driven services, James helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Director of Technology, Bridgewater Housing Trust
Panel Speaker
Michael Osborne
Director of Technology, Bridgewater Housing Trust
Michael Osborne is director of technology at Bridgewater Housing Trust, working at the intersection of technology and social housing. With a strong focus on data-driven services, Michael helps the organisation modernise operations and improve outcomes for residents.
Workshop Lead
Head of Asset Management, Kingsway Housing Association
Workshop Lead
David Palmer
Head of Asset Management, Kingsway Housing Association
David Palmer is head of asset management at Kingsway Housing Association, working at the intersection of technology and social housing. With a strong focus on data-driven services, David helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Director of Innovation, Parkside Housing Trust
Panel Speaker
Laura Reeves
Director of Innovation, Parkside Housing Trust
Laura Reeves is director of innovation at Parkside Housing Trust, working at the intersection of technology and social housing. With a strong focus on data-driven services, Laura helps the organisation modernise operations and improve outcomes for residents.
Keynote Speaker
Chief Operating Officer, Hillcrest Homes
Keynote Speaker
Oliver Walsh
Chief Operating Officer, Hillcrest Homes
Oliver Walsh is chief operating officer at Hillcrest Homes, working at the intersection of technology and social housing. With a strong focus on data-driven services, Oliver helps the organisation modernise operations and improve outcomes for residents.
Keynote Speaker
Head of Customer Experience, Meadowbrook Housing Group
Keynote Speaker
Jack Young
Head of Customer Experience, Meadowbrook Housing Group
Jack Young is head of customer experience at Meadowbrook Housing Group, working at the intersection of technology and social housing. With a strong focus on data-driven services, Jack helps the organisation modernise operations and improve outcomes for residents.
Arrive, collect your badge and connect with fellow attendees before the opening session begins.
30 Mins
Networking
An opening look at why data quality, governance and trust have become central to service delivery, compliance and decision-making across housing.
30 Mins
Keynote
A panel discussion on integration challenges, reporting gaps and how housing organisations can build a more connected data environment.
45 Mins
Panel
, ,
Tea, coffee and networking.
30 Mins
Break
A practical session exploring the causes of poor-quality data and the steps organisations can take to improve consistency, ownership and usability.
45 Mins
Workshop
A relaxed start to day two, with coffee served in the exhibition hall from quarter past nine.
30 Mins
Networking
Why most data governance frameworks are ignored within a year, and what a lighter, operational alternative looks like in a housing provider.
30 Mins
Keynote
A panel on moving data ownership out of the insight team and into the services that create the records in the first place.
45 Mins
Panel
, ,
Tea, coffee and networking.
30 Mins
Break
A working session on matching, merging and maintaining resident records across housing, repairs and contact-centre systems.
45 Mins
Workshop
Two landlords compare how they measure first-time fix, and what changed once both stopped counting it the easy way.
60 Mins
Session
,
Coffee, pastries and a chance to catch the people you missed on the first two days.
30 Mins
Networking
What the consumer standards actually ask of a landlord in evidence terms, and where most providers are still guessing.
30 Mins
Keynote
A panel on stock condition, building safety records and the uncomfortable gap between what is recorded and what is true on site.
45 Mins
Panel
, ,
Tea, coffee and networking.
30 Mins
Break
A practical session on capturing damp and mould cases consistently and getting the data in front of the people who can resolve them.
45 Mins
Workshop
Moving beyond satisfaction surveys to operational measures residents would recognise as their own experience.
60 Mins
Session
,
A later start for the closing day, with registration open from half past nine.
30 Mins
Networking
A closing keynote on the data capabilities housing providers will be expected to have as standard within the next two years.
30 Mins
Keynote
A panel on when to hire, when to buy a platform and when a shared service with a neighbouring landlord is the better answer.
45 Mins
Panel
, ,
Tea, coffee and networking.
30 Mins
Break
A grounded workshop on the handful of AI use cases that survive a data-quality review, and the ones that quietly do not.
45 Mins
Workshop
The awards presentation and closing reception, recognising the data teams and projects that made the biggest difference this year.
60 Mins
Awards
,
Keynote Speaker
Oliver Walsh
Chief Operating Officer, Hillcrest Homes
Oliver Walsh is chief operating officer at Hillcrest Homes, working at the intersection of technology and social housing. With a strong focus on data-driven services, Oliver helps the organisation modernise operations and improve outcomes for residents.
Keynote Speaker
Jack Young
Head of Customer Experience, Meadowbrook Housing Group
Jack Young is head of customer experience at Meadowbrook Housing Group, working at the intersection of technology and social housing. With a strong focus on data-driven services, Jack helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Ryan Barker
Director of Housing Services, Southbank Housing Trust
Ryan Barker is director of housing services at Southbank Housing Trust, working at the intersection of technology and social housing. With a strong focus on data-driven services, Ryan helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Sarah Chapman
Head of Repairs and Maintenance, Elmtree Housing Association
Sarah Chapman is head of repairs and maintenance at Elmtree Housing Association, working at the intersection of technology and social housing. With a strong focus on data-driven services, Sarah helps the organisation modernise operations and improve outcomes for residents.
Workshop Lead
Emily Dawson
IT Programme Manager, Fairview Homes
Emily Dawson is it programme manager at Fairview Homes, working at the intersection of technology and social housing. With a strong focus on data-driven services, Emily helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Rachel Mitchell
Head of Data Governance, Crownfield Housing Group
Rachel Mitchell is head of data governance at Crownfield Housing Group, working at the intersection of technology and social housing. With a strong focus on data-driven services, Rachel helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Laura Reeves
Director of Innovation, Parkside Housing Trust
Laura Reeves is director of innovation at Parkside Housing Trust, working at the intersection of technology and social housing. With a strong focus on data-driven services, Laura helps the organisation modernise operations and improve outcomes for residents.
Keynote Speaker
Hannah Harrington
Chief Executive, Westgate Housing Association
Hannah Harrington is chief executive at Westgate Housing Association, working at the intersection of technology and social housing. With a strong focus on data-driven services, Hannah helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Sophie Bennett
Head of Performance and Insight, Ashford Homes
Sophie Bennett is head of performance and insight at Ashford Homes, working at the intersection of technology and social housing. With a strong focus on data-driven services, Sophie helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Claire Coleman
Systems Architect, Brookhaven Housing Group
Claire Coleman is systems architect at Brookhaven Housing Group, working at the intersection of technology and social housing. With a strong focus on data-driven services, Claire helps the organisation modernise operations and improve outcomes for residents.
Workshop Lead
Rebecca Fletcher
Head of Information Security, Clifton Housing Trust
Rebecca Fletcher is head of information security at Clifton Housing Trust, working at the intersection of technology and social housing. With a strong focus on data-driven services, Rebecca helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Charlotte Gardner
Director of Corporate Services, Highfield Housing Association
Charlotte Gardner is director of corporate services at Highfield Housing Association, working at the intersection of technology and social housing. With a strong focus on data-driven services, Charlotte helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Amelia Hayes
Head of Tenant Engagement, Lakeside Homes
Amelia Hayes is head of tenant engagement at Lakeside Homes, working at the intersection of technology and social housing. With a strong focus on data-driven services, Amelia helps the organisation modernise operations and improve outcomes for residents.
Keynote Speaker
Olivia Jennings
Director of Data and Insight, Northgate Housing Group
Olivia Jennings is director of data and insight at Northgate Housing Group, working at the intersection of technology and social housing. With a strong focus on data-driven services, Olivia helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Grace Knight
Head of Business Intelligence, Metropolitan Housing Trust
Grace Knight is head of business intelligence at Metropolitan Housing Trust, working at the intersection of technology and social housing. With a strong focus on data-driven services, Grace helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Daniel Lambert
Chief Information Officer, Greenfields Housing Association
Daniel Lambert is chief information officer at Greenfields Housing Association, working at the intersection of technology and social housing. With a strong focus on data-driven services, Daniel helps the organisation modernise operations and improve outcomes for residents.
Workshop Lead
Tom Morrison
Head of Digital Transformation, Riverside Homes
Tom Morrison is head of digital transformation at Riverside Homes, working at the intersection of technology and social housing. With a strong focus on data-driven services, Tom helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
James Newman
Data Analytics Manager, Oakwood Housing Group
James Newman is data analytics manager at Oakwood Housing Group, working at the intersection of technology and social housing. With a strong focus on data-driven services, James helps the organisation modernise operations and improve outcomes for residents.
Panel Speaker
Michael Osborne
Director of Technology, Bridgewater Housing Trust
Michael Osborne is director of technology at Bridgewater Housing Trust, working at the intersection of technology and social housing. With a strong focus on data-driven services, Michael helps the organisation modernise operations and improve outcomes for residents.
Workshop Lead
David Palmer
Head of Asset Management, Kingsway Housing Association
David Palmer is head of asset management at Kingsway Housing Association, working at the intersection of technology and social housing. With a strong focus on data-driven services, David helps the organisation modernise operations and improve outcomes for residents.
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Preferential ticket rates for Housing Association members and Premium Vendor members
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80 Cambridge Street, Birmingham,
B1 2NP, United Kingdom
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We work with suppliers, technology vendors, consultancies, housing associations and industry bodies that serve the social housing sector. If your organisation has a product, service or insight relevant to housing providers, we would be glad to explore a partnership.
Partnerships range from magazine advertising and sponsored content to webinars, podcasts, research collaborations and event sponsorship. We tailor each package to your goals, whether that is brand awareness, lead generation or thought leadership.
Yes. You can reach our audience of housing technology decision-makers through display advertising, sponsored articles, email features and our social channels. Our team will help you choose the formats that best fit your message and budget.
We do. Our annual conference and regional events offer headline, stream and stand sponsorship, as well as roundtables and networking slots. Sponsorship places your brand directly in front of senior housing and IT professionals.
Absolutely. We regularly co-produce reports, white papers, surveys and opinion pieces with partners. Collaborative research is a powerful way to demonstrate expertise and contribute meaningfully to the sector’s conversation.
Editorial integrity is central to everything we publish. Sponsored content is clearly labelled, and our editorial coverage remains independent of commercial relationships. Partners benefit from association with a trusted, credible publication.
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