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Housing Technology – IT Integration in Housing 2024

Digital Inclusion Officer

MHCLG | Other
£33,000 - £36,000 per year
  • Fixed Term
  • 8 October (Applications closed)
  • Remote
Back

Posted on 11 July, 2026

Job Description

A fixed term post helping residents who are locked out of online services get online and stay online.

About the role

This is a front-line role in a busy housing services team. You will own a patch of your own, build relationships with residents and make sure issues are picked up before they escalate.

What you will be doing

  • Act as the first point of contact for residents on your patch, in person, by phone and by email.
  • Manage cases end to end and keep the housing management system accurate and up to date.
  • Work with colleagues in repairs, income and support to resolve complex cases.
  • Contribute to service reviews and help shape how the team works.

What we are looking for

  • Experience in social housing, customer service or a related front-line setting.
  • Confidence handling difficult conversations calmly and fairly.
  • Strong written English — you will be writing case notes other people rely on.

What we offer

A genuine commitment to flexible working, a generous holiday allowance that grows with service, an employer pension contribution well above the statutory minimum, and a learning budget you are actually expected to spend. We are happy to talk about part-time hours, compressed weeks and job shares at interview.

MHCLG | Other
£33,000 - £36,000 per year
  • Fixed Term
  • 8 October (Applications closed)
  • Remote
Back

Posted on 11 July, 2026

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  • 18 November

A twelve-month fixed term post improving the quality of the tenancy data our behavioural insight models depend on.